Configuring Network Settings & Connectivity on Xerox® AltaLink® C8200 Series Printers

Xerox® Workplace Cloud 

The Xerox® Workplace Cloud (XWC) feature provides a cloud-based print solution that enables a remote service to manage many aspects of your device.

 Note: The Xerox® Workplace Cloud service is a separate feature to the Xerox® Workplace Cloud authentication method. Xerox Workplace Cloud authentication options are configured in the Authentication

section. For details, refer to Authentication.

Xerox® Workplace Cloud authentication cannot be enabled independently of the Xerox® Workplace Cloud service.

The following scenarios apply:

• Enabling the XWC service does not enable XWC authentication automatically.

• Disabling the XWC service disables XWC authentication, if it is enabled. An alert notifies that disablement of XWC authentication will occur.

• Enabling XWC authentication enables the XWC service at the same time.

• Disabling XWC authentication does not disable the XWC service.

To enable Xerox Workplace Cloud:

1. In the Embedded Web Server, click Properties > Connectivity > Setup.

2. For Remote Management, for Xerox Workplace Cloud, click Edit.

3. In the Configuration area, click Connection.

4. In the Connection window, configure settings.

5. Click the check box for Enable.

     Note: Xerox Workplace Cloud is disabled by default.

1. For the XWC server, configure the default host address, port number, and path.

The default host address is wdm.services.xerox.com. The default port number is 443. 

1.   Click Save.

2.   The Connection window closes. A Connecting to Xerox Workplace Cloud window appears.

If the initial connection attempt fails, the device performs a retry at the following intervals:

•   10 seconds after the initial attempt

•   60 seconds after the first retry sequence

•   300 seconds after the second retry sequence

   Note: After 5–10 seconds, the Cancel option appears. If you click Cancel during the initial connection attempt or during a retry sequence, the device cancels the activity.

5.   If the connection attempt fails, a Failed to Connect window appears. A message advises you to check the Authentication Log. For details, refer to Authentication Log.

6.   If the connection is successful, a status of Connected appears in the Xerox Workplace Cloud status area. The XWC statuses include the following:

•   Disabled: This status occurs when XWC is not enabled.

•   Site Cannot Be Reached: This status occurs when a connection attempt fails. Verify the settings, then retry the connection.

•   Connection Error: This status occurs when a connection attempt fails. Verify the settings, then retry the connection.

•   Connected: This status occurs when XWC is enabled and a connection is active. The system time stamp indicates the date and time of the latest connection.

•   Configuration File Received: This status occurs when a configuration file is received. The system time stamp indicates the date and time of the latest file received.

Green text indicates a successful connection. Red text indicates a failed connection.

7.   To view related Web services, in the Related Pages area, for Web Services, click Link. For details, refer to HTTP Web Services.

USB Settings

You can configure the following settings for USB ports:

•   Enablement of USB host or Type A ports. For details, refer to USB Port Management.

•   Connection Timeout value for the USB device or Type B port. For details, refer to USB Port Management.

•   Power saver settings for USB Type A ports. For details, refer to Configuring Power in Sleep Mode.

CONFIGURING POWER IN SLEEP MODE

The Power in Sleep Mode feature controls power usage when the device is in Sleep Mode.

The Standard Savings setting allows USB Type A accessories to operate when the rest of the device is in Sleep Mode. This setting permits Wi-Fi to maintain communication during Sleep Mode, and USB or card reader activity to wake the device, and the device to get ready to print sooner if it has been in Sleep Mode for only a short while.

To configure Power in Sleep Mode in the Embedded Web Server:

1.   In the Embedded Web Server, click Properties > Connectivity > Setup.

2.   In the USB Settings area, for Power in Sleep Mode, select Edit.

3.   At the Power in Sleep Mode page, select a power savings option:

•   To achieve the highest amount of power savings, select Maximum Savings.

     Note: 

•   The Maximum Savings option can prevent some USB Type A devices, such as card readers, from waking the device during Sleep Mode.

•   When wireless network adapter hardware is installed, the power state cannot be set to Maximum Savings.

•   To permit USB Type A accessories, such as card readers, to operate during Sleep Mode, select Standard Savings.

   Note: Enabling Standard Savings can cause the device to consume more power in Sleep Mode, but can help to avoid issues with the following:

•   Network accessibility, such as network pings and device website access.

•   The ability to wake up from sleep mode or wake on the submission of print jobs.

•   Interoperability with some managed network switches.

4.   Click Save.

Configuring Power in Sleep Mode at the Control Panel To configure Power in Sleep Mode at the control panel:

1.   At the control panel touch screen, touch Device, then touch Tools.

2.   Touch Network Settings > USB Settings.

3.   At the USB Settings screen, touch Power in Sleep Mode.

4.   For Power State in Sleep Mode, select Maximum Savings or Standard Savings. For details, refer to Configuring Power in Sleep Mode.

   Note: When a wireless network adapter is installed, the power state cannot be set to Maximum Savings.

5.   Touch OK.

FTP/SFTP Client

File Transport Protocol (FTP) is a standard network protocol used to send and manipulate files over a TCP/IP network. Secure FTP (SFTP) is a standard network protocol used with the Secure Shell Protocol (SSH) to ensure that data is encrypted and transferred securely. Several services that run on your device can use FTP as a filing service. For example, Workflow Scanning, Backup Saved Jobs, and Software Upgrade.

CONFIGURING FTP AND SFTP CLIENT SETTINGS 

To configure the FTP or SFTP client:

1.   In the Embedded Web Server, click Properties > Connectivity > Setup.

2.   For Protocol, for FTP/SFTP Client, click Edit.

3.   To configure FTP or SFTP Client settings for each app listed in the Within Apps area, click the link.

4.   To select the FTP operational mode, for Mode, select an option:

•   Passive: This option transfers data over a random port specified by the FTP server from a connection made from the printer. This setting is the default.

•   Active: This option transfers data over a fixed, known port from a connection made from the server.

5. Click Save

HTTP

Hypertext Transfer Protocol (HTTP) is a request-response standard protocol between clients and servers. Clients that make HTTP requests are called User Agents (UAs). Servers that respond to these requests for resources, such as HTML pages, are called Origin Servers. There can be any number of intermediaries, such as tunnels, proxies, or gateways between User Agents and Origin Servers.

ENABLING HTTP AT THE CONTROL PANEL

1. At the control panel touch screen, touch Device, then touch Tools.

2. Touch Network Settings > Advanced Settings.

3. Touch HTTP Settings.

4. Touch Enabled, then touch OK.

5. To apply the settings, touch Finish.

     Note: HTTP is enabled by default.

CONFIGURING HTTP SETTINGS IN THE EMBEDDED WEB SERVER

In the Embedded Web Server, click Properties > Connectivity > Setup.

1.  In the Protocol area, for HTTP, click Edit.

2.  For Connection, select Enabled.

   Note: HTTP is enabled by default. If you disable HTTP, then the Embedded Web Server is no longer available.

4.  Type a connection port number as needed. The default is 80.

5.  To encrypt HTTP communication, for Force Traffic over Secure Connection (HTTPS), select Yes. When Force Traffic over Secure Connection (HTTPS) is enabled, all Web pages contain https:// in the URL.

   Note: By default, the device accepts jobs submitted over both HTTP and HTTPS. Force Traffic over Secure Connection (HTTPS) is disabled.

6.  Change the HTTPS Port Number as needed. The default is 443.

7.  For Keep Alive Timeout, type a time up to 60 seconds. The printer waits the specified amount of time before it terminates the connection.

     Note: Increasing the Keep Alive Timeout can cause slower connections.

8. For Choose Device Certificate, select a certificate.

     Note: To install more device certificates, refer to Security Certificates.

9.  To view the selected certificate details, or save the certificate to your computer, click View/Save.

   Note: If you are using the Xerox® Default Device Certificate, you can install the Device Root Certificate Authority in your Web browser. Installing the Device Root Certificate Authority ensures that your browser trusts the printer.

10. To download the certificate authority, click Download the Device Root Certificate Authority.

11. Click Save.

WEB BROWSER CERTIFICATE VALIDATION INFORMATION AND TIPS

In the default configuration, the device uses a Xerox certificate authority (Xerox CA) signed device certificate for the Embedded Web Server HTTPS connection. To establish a secure connection, when a client Web browser accesses the Embedded Web Server, it verifies the validity of the HTTPS certificate. Depending on the Web browser, certain characteristics of the certificate need to be accurate. Inaccuracies can cause the browser to issue certificate warnings or errors.

To avoid certificate warnings or errors, refer to Verifying the Validity Date, Verifying the Name and IP Addresses, and Establishing a Chain of Trust.

Verifying the Validity Date

Ensure that the certificate is not expired or otherwise outside of the validity date range. Verify the validity dates on the certificate. For example:

Validity

Not Before: May 14 18:39:04 2021 GMT Not After: Jun 15 18:39:04 2022 GMT

If the date known by the Web browser is outside of the validity date range, a certificate warning or error can occur.

Tip: Ensure that the date and time are correct on the Xerox® device and on the client that is running the Web browser.

Verifying the Name and IP Addresses

Verify that the name and IP addresses in the certificate correspond to the values that the Web browser expects for the Embedded Web Server. Verify the certificate details for the Subject Alternative Name. For example:

X509v3 Subject Alternative Name:

DNS:printer1.sdsp.mc.xerox.com, DNS:printer1.local,

DirName:/C=US/ST=Connecticut/L=Norwalk/O=Xerox Corporation/OU=Xerox 

Corporation/CN=tester/[email protected], IP 

Address:10.10.10.100, IP Address:1111:0:4321:ABCD:2222:FFFF:ABCD:4321,  othername:<unsupported>

If a name or IP address used to access the Embedded Web Server is not present in the certificate, a certificate warning or error can occur.

Tip: The names and IP addresses in the default device certificate reflect the current configuration of the device.

•   The names are based on the following, if available:

– The <requested host name.requested domain name> for the device.

– The <verified host name.verified domain name> for the device.

–The <requested host name.local> for the multicast DNS name for the device.

•   The IP addresses are based on the following addresses, if available:

–         The IPv4 address for the device.

–         The IPv6 addresses for the device.

Establishing a Chain of Trust

To trust a certificate, a Web browser requires it to come from a trusted certificate authority. To establish a chain of trust for the default device certificate, ensure that the root certificate of the signing CA is installed and trusted within each browser.

To determine the required CA, obtain information about the issuer from the certificate. For example:

Issuer: C=US, ST=New York, L=Rochester, O=Xerox Corporation, 

OU=Generic Root Certificate Authority, 

CN=Xerox Generic Root Certificate Authority

If the Web browser cannot establish a chain of trust, a certificate warning or error can occur.

Tip: Download the Xerox Generic Root CA and install it as a trusted CA in your Web browser. Installation of the Xerox Generic Root CA resolves most Web browser certificate-trust errors.

   Note: When the Xerox Generic Root CA is installed and trusted for one Xerox® device, all Xerox® devices that leverage this root certificate connect without errors.

ACCESSING HTTP WEB SERVICES

To access the HTTP Web Services page, from the HTTP page, click Web Services.

HTTP WEB SERVICES

You can enable or disable Web Services on the Web Services page. This page provides a list of all available Web services on your printer, and displays the configuration status of each service.

•   To disable a Web service, clear the check box next to the Web service name.
•   To view Web service port numbers or to remove login restrictions, click Advanced Settings.

For more information about Xerox Extensible Interface Platform® and Web services, see the documentation included in the Xerox Extensible Interface Platform® Software Development Kit (SDK). For information on how to download the SDK, go to Xerox Office Products and Solutions – Xerox.

ACCESSING HTTP ADVANCED SETTINGS

To access the HTTP Web Services Advanced Settings page, from the HTTP page, click Web Services > Advanced Settings.

HTTP ADVANCED SETTINGS

The Advanced Web Services page displays all services currently enabled on the printer and their port numbers.

To remove all login restrictions for web services on the printer, under Web Services IP Lockout, click Clear Lockout

.

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